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AI Chatbot Logging Is a Security Problem: What the Sears Exposure Reveals
The Sears exposure shows that AI chatbot logging is a security risk, not just telemetry. Modern agents generate large volumes of sensitive data across text and voice, often stored without proper access control, retention limits, or session management. Voice data adds another layer of risk since it can be used for impersonation and fraud. Beyond data leakage, logs can also expose how the agent works, making it easier to reverse engineer or manipulate. The issue isn’t the breach itself, it’s treating AI logging like a feature instead of a regulated data system.
